Shipping and Returns

Each bottle and jar is carefully filled from our private studio and lab in small batches to ensure that you are receiving the freshest and most efficacious product possible. We process and ship orders from Monday through Friday (excluding major holidays). Orders with standard shipping are usually fulfilled and shipped out within 1-2 business days (M-F) of purchase, unless otherwise noted. All of our orders are shipped and delivered Monday through Friday, (excluding major holidays.) Our standard shipping carrier is USPS. We kindly ask that you anticipate 5-6 business days for standard shipping.

We are pleased to offer complimentary shipping for orders over $100 for orders within the USA. A flat shipping rate of $5 will apply for orders under $100 placed within the USA. 

Orders to Alaska, Hawaii, and the US Virgin Islands take 6 to 8 business days. We ship via USPS, DHL, Fedex, and UPS. 

Unfortunately, we do not ship to APO or PO Boxes. UPS Express Shipping does not deliver on Saturday or Sunday.

 

International orders.

For all shipments outside of the United States, a flat rate of $10 will be applied to all orders. We are currently shipping to orders placed in the following countries:

Canada, United Kingdom, Australia, Singapore, and Malaysia. 

Unfortunately, we are not yet able to offer shipping aside from the list of countries above. However, if you reside in any country other than the list of countries above, please send us an email at care@liorganics.com and we will do our best to arrange for your order to be made possible.

At the moment, we are not able to offer complimentary shipping for international orders, though we hope to do so in the near future.

 

Shipping confirmation.

Upon check-out, an email will be sent to you with a confirmation of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check the status of the order at your convenience. Should you have any questions about your order status, please email us at care@liorganics.com and we will be pleased to answer any questions you have.

 

Change submitted orders.

If you need to change an order you have already placed, please email us with the subject "My Order" or "Can I Change My Order?". Order corrections must be made within the same day upon receipt. To expedite your request, please have your order confirmation number available. We will do our best to accommodate your needs

We will always do our best to accommodate your concern as efficiently as possible.

 

Returns & exchanges.

We want you to love your Li Organics skincare experience. If for any reason you are not pleased with your order or have any concerns about the product you received, we would really love to know. Please send a note to us within 14 days of delivery to care@liorganics.com. We would be more than happy to work with you to explore how we can best find a way to match your personal needs, or to arrange for an exchange, credit, or refund so you might find something you truly love and that works for you.

All products must be returned in new or gently used condition. Partial refunds may be issued for any product received in damaged condition or if significant product has been used. Once a return is received at our warehouse, we will process the return in 3-4 business days.  

If you buy Li Organics products from other authorized or unauthorized retailers or sources, we regret that we cannot offer you an exchange or refund or otherwise assist you with any problems that you may encounter.

 

Returns:

To return your product, please mail your product to:
Li Organics Returns
404 E 75TH ST, Suite 5F, New York, NY, 10021
 

Unfortunately, we are unable to pay for two-way shipping. However, we are happy to cover the return shipping costs for the item(s) being exchanged once your original item(s) have been received by our warehouse. Aside from fulfillment errors, customers will be responsible for paying the shipping costs to return any item(s) for exchange.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. That said, we will keep you up to date when your new item has been shipped.

If you are returning an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.